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Cueillette à l’entrepôt: Malheureusement, cette option n’est plus disponible.
Pour plus d’informations, merci de nous contacter au info@lapetiteourse.ca ou via notre formulaire de contact.
At LPO, quality comes first. We want you to have complete confidence in our products, which is why we offer a warranty that covers manufacturing defects. This warranty is your guarantee of satisfaction, valid for a period of 6 months for our reusable diapers and 3 months for our entire range of accessories. The warranty takes effect starting at the date of purchase. Rest assured that every item you receive from us undergoes careful inspection to ensure its pristine condition. However, if a manufacturing defect arises, do not hesitate to contact us. We will be happy to guide you in resolving this issue.
Here's how to benefit from our guarantee
This warranty is exclusive to the first purchaser, provided proof of purchase can be provided. It covers the following aspects:
We strongly encourage the repair of small defects where possible. This allows us to extend the lifespan of our products, while reducing our ecological footprint linked to the manufacturing and transport of goods.
Some exclusions may apply
How to claim your warranty
For 2 defective products or less, contact us via our contact form by attaching a photo of the defective product(s) as well as a copy of your purchase invoice.
For 3 or more defective products, first contact us via our contact form, then return the products at your expense to our administrative office. We will carefully inspect the products and get back to you promptly.
Do you have any doubts ?
We are proud of our values, which aim to create a better world for our little ones. Before making a warranty claim, consider the impact of the product defect on its use. In the interest of reducing waste, we do not encourage the replacement of products before a defect becomes apparent or affects their effectiveness. Let's all contribute together to a better future by doing our part to preserve our planet.
*Please note that our warranty policy on our website takes precedence over the warranty policy on the packaging of La Petite Ourse products or available at any other location.
Warranty text updated on October 1, 2023
Our "all-in-one" newborn diapers ensure maximum comfort for your infant. They are designed for babies weighing 7 to 15 lbs and come with a booster allowing you to easily increase absorption. This is the ideal diaper before transitioning to the one-size-fits-all (10-35 lbs) diapers.
Discover all the features, benefits and certifications of this cloth diaper model here.
For more information regarding the diapers' care or how to adjust them, see our Maintenance section.
So I love these diapers, my daughter is just about 4months old and still in the newborn size. But we are about to switch to the regular size only because in order to go up a size on the newborn would mean a snap would be pressing against her skin. I wish this had either longer fabric or something to cover the snap part as i. t looks like it would be very uncomfortable. Aside from this, these diapers are great I haven't had any issues with them.
Chaque produits LPO semble confectionné avec un soucis extrême du détail et de la haute qualité, forts de deux ans d'utilisation des couches LPO avec notre fille, on a sans hésiter acheter des couches nouveaux nés pour notre prochain.
Elles sont superbes et s'ajustent parfaitement à mon bébé dès sa naissance. Pour un bébé qui boit beaucoup, elles manquent un tout petit peu d'absorption, même avec le booster, mais en les changeant environ aux 1h30-2h, ça va!
J’adore ce modèle!! Super absorbant, je m’en sert comme couche de nuit pour mon petit bébé de 2 mois!!
I was so excited when I first saw these release during my pregnancy last year. Well come June 2021 I was able to put the 2 I had bought to trial to the test. I am glad I only bought two and not an entire NB stash. Initial they fit great, at that time my little guy was on the tightest setting of waist and rise snaps. But as he grew, by 9lbs, I had to snap the waist snaps out with just 2 in the middle. I found the diapers were manufactured so the two 'male' snaps were too far apart. Which meant that one of the waist snaps on either side was unable to be snapped and actually sat right against the skin. Had this been the 'female' side of the snap it wouldnt have been as big an issue, however it would have been very uncomfortable to continue use. Unfortunately there was no way we could use them after 3 weeks (9lbs). So sad as we had intended to cloth from birth, but have used disposables once again until he fits the OS pockets we have.
Dear Morgan
Thank you so much for your comment and we are sorry that you weren't entirely satisfied with our newborn diapers. Adjustments have been made to assure a better fit and an optimal comfort for the baby, the snaps positions have been modified recently.
You can write to us at: info@lapetiteourse.ca before placing a new order, a promo code will be offered to you.
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